Getting support
If a troubleshooting page didn’t answer your question, or something looks genuinely wrong with your account or a monitor, reach out directly.
How to reach us
Section titled “How to reach us”- Email: [email protected] - the most reliable channel for account-specific issues.
What to include
Section titled “What to include”The more of this you can give us up front, the faster we can help:
- The monitor ID or name (and the URL it checks), if your question is about a specific monitor.
- When it happened, in your own time zone, and which time zone that is - times shown in HostTracker are rendered in your account’s configured time zone, so being explicit avoids back-and-forth.
- What you expected to happen versus what actually happened.
- Any relevant screenshot of the check log, incident, or alert you’re asking about.
- If it’s a billing or account question, the login/account email the issue is on.
Before you write in
Section titled “Before you write in”A few pages answer the most common questions directly:
- Short outages recorded as long downtime
- My site is up but shows down
- Common check errors and what they mean
If you’re integrating with the API or MCP server and something doesn’t behave as documented, include the exact request (method, path, and body if any) and the response you got - a raw response is far faster to diagnose than a description of it.